Frequently Asked Questions 🤔

Ordering & Shipping

Q: Do you ship internationally?

A: Currently, we ship throughout Malaysia. International shipping coming soon!

Q: How long does delivery take?

A: Most orders are delivered within 3-5 business days for Peninsular Malaysia and 5-7 days for East Malaysia.

Q: Is there free shipping?

A: Yes! We offer free shipping on orders over RM100.

Products & Safety

Q: Are your toys safe for children?

A: Absolutely! All our toys meet international safety standards (CE, ASTM). We carefully curate our selection to ensure they're non-toxic and age-appropriate.

Q: What age range are your toys suitable for?

A: We have toys for ages 3 and up! Use our "Shop by Age" menu to find the perfect toys for your child's age group.

Q: Do you offer gift wrapping?

A: Yes! Select the gift wrapping option at checkout. We use eco-friendly wrapping materials with a playful touch.

Returns & Exchanges

Q: What is your return policy?

A: We accept returns within 14 days of delivery for unused items in original packaging. See our Shipping Info page for details.

Q: What if my toy arrives damaged?

A: We apologize for any inconvenience! Please contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund.

Still have questions? Contact us at seun@xingrong.team